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DNS Error Problems viewing the Website (Viewed 3,871 times)

Learn how to solve problems when browser says "DNS error or page cannot be displayed"

Reymar Gooding
By Reymar Gooding
Published: 25 October 2008 (a long time ago)
Last Modified: 25 October 2008 (a long time ago)

Get an error at the bottom of Internet Explorer that says DNS error or page cannot be displayed?

Do the following:

  1. This is a test:
  • Go to Start and then select run from the menu.
  • Type in "command" (without the quotes) and hit OK.
  • In the DOS window, type in "ping"
  • you should get something similar to:

Example 1:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.


Pinging with 32 bytes of data:

Reply from bytes=32 time=3ms TTL=62
Reply from bytes=32 time=2ms TTL=62
Reply from bytes=32 time=10ms TTL=62
Reply from bytes=32 time=2ms TTL=62

Ping statistics for

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 10ms, Average = 4ms


  • If you get anything other then this then you need to check other knowledge base articles on connection issues.  
  • The next step is to type in "ping www.picture2life.com".
  • You might get something similar to this:

Example 2:

C:\> ping www.picture2life.com  ping reqest could not find host www.picture2life.com please check the name and try again.

  • If you get the same as the first example above, then you should be online and if you cannot view web pages, check the knowledge base for Cannot view web pages.
  • If your screen shows something similar to example 2 then this is usually a DNS issue. 
  • The next section will instruct you on how to enter the DNS numbers.


  • Go to control panel.
  • If windows xp, go to network and internet connections, and then internet options
  • If windows 2000, go to internet options.
  • Click on connections.
  • Click on settings.
  • Click on properties.
  • Click on Networking.
  • Double click on Internet Protocol (tcp/ip)
  • Select use the following DNS server Addresses.
  • Put in the Preferred DNS Server and the Alternate DNS server (Provided by your ISP and should look like:
  • Select OK out of the remaining screens. 

WinMe, 98/95.

  • Go to Control Panel.
  • Go to Internet options.
  • Click on connections.
  • Click on Setttings.
  • Click on Properties.
  • Click on Network.
  • If win98/95 this will be the server types tab not the network tab.
  • Select tcp/ip settings.
  • Select specify name server addresses.
  • Type in the Primary DNS and the Secondary DNS (Provided by your ISP and should look like:
  • Select OK out of the remaining screens.

If your having problems with these steps then you can call you ISP to assist you through this procedure.

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