DNS Error Problems viewing the Website (Viewed 1,539 times)

Get an error at the bottom of Internet Explorer that says DNS error or page cannot be displayed?

Do the following:

1. This is a test:

• Go to Start and then select run from the menu.
• Type in "command" (without the quotes) and hit OK.
• In the DOS window, type in "ping 74.86.163.98"
• you should get something similar to:

Example 1:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>ping 74.86.163.98

Pinging 74.86.163.98 with 32 bytes of data:

Reply from 74.86.163.98: bytes=32 time=3ms TTL=62
Reply from 74.86.163.98: bytes=32 time=2ms TTL=62
Reply from 74.86.163.98: bytes=32 time=10ms TTL=62
Reply from 74.86.163.98: bytes=32 time=2ms TTL=62

Ping statistics for 74.86.163.98:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 10ms, Average = 4ms

C:\>

• If you get anything other then this then you need to check other knowledge base articles on connection issues.  
• The next step is to type in "ping www.picture2life.com".
• You might get something similar to this:

Example 2:

C:\> ping www.picture2life.com  ping reqest could not find host www.picture2life.com please check the name and try again.

• If you get the same as the first example above, then you should be online and if you cannot view web pages, check the knowledge base for Cannot view web pages.
• If your screen shows something similar to example 2 then this is usually a DNS issue. 
• The next section will instruct you on how to enter the DNS numbers.

Winxp/2000:

• Go to control panel.
• If windows xp, go to network and internet connections, and then internet options. 
• If windows 2000, go to internet options.
• Click on connections.
• Click on settings.
• Click on properties.
• Click on Networking.
• Double click on Internet Protocol (tcp/ip)
• Select use the following DNS server Addresses.
• Put in the Preferred DNS Server and the Alternate DNS server (Provided by your ISP and should look like: 209.193.68.2)
• Select OK out of the remaining screens. 

WinMe, 98/95.

• Go to Control Panel.
• Go to Internet options.
• Click on connections.
• Click on Setttings.
• Click on Properties.
• Click on Network.
• If win98/95 this will be the server types tab not the network tab.
• Select tcp/ip settings.
• Select specify name server addresses.
• Type in the Primary DNS and the Secondary DNS (Provided by your ISP and should look like: 209.193.68.2)
• Select OK out of the remaining screens.

If your having problems with these steps then you can call you ISP to assist you through this procedure.